Holiday Inn Birmingham City, an IHG Hotel

I was attending meeting at the BCEC and this hotel is in an excellent position right next door. There's also an NCP car park next to the BCEC too if you are driving, so all in all the location was ideal. The Bullring and shops are just a 5 minute walk from the hotel too. Staff were very friendly and helpful, and the food in the restaurant at dinner and breakfast was very good (gluten free cereal etc. available at breakfast). Bed was very comfortable and the shower was particularly powerful.

We didn't have breakfast but the location was perfect for New Street station and all the things we wanted to do in Birmingham and the room was very clean and comfortable and had everything we needed.

Staff were very friendly and helpful on check-in and out. A large, comfortable room which was very clean and looked recently refurbished. Tea and coffee facilities, a safe, iron and refrigerator were all in the room. Lots of well-placed sockets and USB sockets for charging devices. Very important! A full-length mirror for getting ready, which was just about close enough to the socket for using the hairdryer - also very important - although there was also a second smaller mirror which was closer. I prefer not to have a drench shower as I don't like them when I'm not washing my hair, as they always seem to drip even if using the alternative shower head, so I was pleased there was not one in the bathroom. There were two shower heads - a high and low detachable one for rinsing the bath - as well as the bath taps. I was also delighted that the body wash, shampoo and conditioner were all separate - and not a 'one size fits all' product, and they were actually all different with lovely fragrances. Have focused a lot on the practicalities and layout of the room, but when using a hotel as a base to get ready for going out, it is important to me that a room provides the same ease of getting ready as in my own bedroom, and this one did.

I always have such a warm and welcoming experience when I stay here! From the moment I checked in and got help from Mo to when I checked out, the customer service was absolutely fantastic. Every staff member really goes above and beyond to make sure everything is perfect. A massive shoutout to Shesh and, Patrycja from the Night 🌃 shift at the bar and restaurant—you all were amazing! The Chicken lollipops were so delicious, they really made my stay even better. I also love the handy USB connections at the switched socket outlets—super convenient! Sending warm wishes to all the excellent staff at Holiday Inn Birmingham

We were just in the city for a little over nighter for shopping the next day so we weren't looking for much. But the hotel exceeded all expectations. We thought it'd maybe be a little tired being so central but it was modern, clean.. a little fancy if I'm honest. The rooms were great again, clean, tidy and modern and had everything we needed. The location and parking was 10/10 and for this, if I was coming back to Birmingham, I'd stay here. Grand central station is literally outside (though you don't hear it) and the bullring is 5/10 min walk. Thanks for our stay!