Holiday Inn Birmingham City, an IHG Hotel

I was attending meeting at the BCEC and this hotel is in an excellent position right next door. There's also an NCP car park next to the BCEC too if you are driving, so all in all the location was ideal. The Bullring and shops are just a 5 minute walk from the hotel too. Staff were very friendly and helpful, and the food in the restaurant at dinner and breakfast was very good (gluten free cereal etc. available at breakfast). Bed was very comfortable and the shower was particularly powerful.

The hotel was lovely, it had everything we could need. We arrived earlier than our check in time as we wanted to have a wander around Birmingham, however when I went to the front desk to sort out payment, the lovely lady informed me that our room was ready. She said that they do usually charge for the early check in, but would wave it for us, which we really appreciated. The room was bigger than a standard hotel room, a big king sized bed, a large sofa bed (that my little one took to straight away). The bathroom was huge and actually had a bath which was a huge plus. The food was exceptional, and we had both dinner and breakfast at the hotel as it just made things easier for us. Everyone we spoke to was just lovely. I honestly can't fault the staff, they were exceptional.

The room was nice with comfy beds. There was lots of extras such as water in the fridge and robes in the wardrobe. The breakfast was so good, so much choice and great quality. It was very close to the train station and shops. Really powerful shower. Overall very good and would go back.

I always love the warm and welcoming atmosphere whenever I stay here. From when Kareena and the reception manager helped me check in to when I checked out, the customer service was outstanding. Every staff member goes above and beyond to ensure everything is just right and the room was great, clean and welcoming. A special shoutout to Geoff, and Ashley from the bar and restaurant—they were incredible! The Chicken lollipops were absolutely delicious and improved the whole experience. I also appreciate the convenience of USB connections at the switched socket outlets in the bedroom. Can't wait to come back

Staff were very friendly and helpful on check-in and out. A large, comfortable room which was very clean and looked recently refurbished. Tea and coffee facilities, a safe, iron and refrigerator were all in the room. Lots of well-placed sockets and USB sockets for charging devices. Very important! A full-length mirror for getting ready, which was just about close enough to the socket for using the hairdryer - also very important - although there was also a second smaller mirror which was closer. I prefer not to have a drench shower as I don't like them when I'm not washing my hair, as they always seem to drip even if using the alternative shower head, so I was pleased there was not one in the bathroom. There were two shower heads - a high and low detachable one for rinsing the bath - as well as the bath taps. I was also delighted that the body wash, shampoo and conditioner were all separate - and not a 'one size fits all' product, and they were actually all different with lovely fragrances. Have focused a lot on the practicalities and layout of the room, but when using a hotel as a base to get ready for going out, it is important to me that a room provides the same ease of getting ready as in my own bedroom, and this one did.