Holiday Inn Birmingham City, an IHG Hotel

We have stayed at the hotel before as we love the location. The reception staff are always very helpful and check you in quickly. This time the weather was poor so we decided to dine in the hotel which we really enjoyed, Geoff was brilliant as we said we needed food asap due to needing to leave earlier to get to the show we booked and he went out of his way to get us our food and quick. After the show we then decided to drink in the hotel bar avoiding the bad weather and the bar staff were great. Room was clean and bed was comfortable! Would visit again :-)

I always have such a warm and welcoming experience when I stay here! From the moment I checked in and got help from Mo to when I checked out, the customer service was absolutely fantastic. Every staff member really goes above and beyond to make sure everything is perfect. A massive shout out to Shesh, Ashley, Patrycja, and Maddy from the Night 🌃 shift at the bar and restaurant—you all were amazing! The Chicken Schnitzel and Chicken Popcorn were so delicious; they improved my stay. I also love the handy USB connections at the switched socket outlets—super convenient! Sending warm wishes to all the excellent staff at Holiday Inn Birmingham for a joyful holiday season 🎉🥳, a fabulous Christmas 🎄⛄ 🎁, and I can’t wait to see you all again in the New Year 🎊⏳🍾🎇. Looking forward to my next visit!

I truly appreciate the warm and welcoming atmosphere I experience every time I stay here. From the moment I check in until I check out, the outstanding customer service makes all the difference. It’s clear that every staff member genuinely cares and goes above and beyond to ensure everything is perfect. I want to give a special shoutout to Maddy and Ashley from the bar and restaurant—they were fantastic! The Chicken Schnitzel and lollipops were absolutely delightful and really enhanced my overall experience. I also found the USB connections at the switched socket outlets to be incredibly convenient. I’m already looking forward to my next visit!

Weve been to very expensive Birmingham hotels and honestly, we enjoyed this one more. We got married in Birmingham last year and splashed out then but for our anniversary this year we decided, why spend more for something when this hotel is equally good and with friendlier staff? We liked the comfy bed, the room layout, the cleanliness and the staff, also liked the proximity to all the fun things we'd plan to do like go to a concert at the O2 academy and wonder around the shops close by. As someone with very problematic hair, the shampoo and conditioner provided is actually very good. I always take my own incase it goes wrong but I like to try them and they've been my favourite so far so please don't change it holiday inn!

I always love the warm and welcoming atmosphere whenever I stay here. From the moment I check in to the moment I check out, the customer service is outstanding. Every staff member truly goes above and beyond to make sure everything is just right. A special shoutout to Shesh, Patrycja, and Baz from the bar and restaurant—they were incredible! The Chicken Schnitzel and chicken lollipops were absolutely delicious and made the whole experience even better. I also really appreciate the convenience of having USB connections at the switched socket outlets. Can't wait to come back!